What information does Quotex collect?

Quotex collects personal data such as name, email address, contact details, and financial information necessary for account registration, verification, and secure transactions.

How does Quotex use my personal information?

Your personal information is used to provide trading services, verify identity, process payments, and enhance account security in compliance with legal and regulatory requirements.

Does Quotex share user data with third parties?

Quotex does not sell or rent your personal data. However, information may be shared with trusted financial institutions, regulators, or service providers when legally required.

How does Quotex protect user data?

Quotex uses advanced encryption, secure servers, and strict data handling policies to safeguard user information against unauthorized access or misuse.

Can users request deletion of their personal data?

Yes, users can request data deletion by contacting Quotex support. However, certain information may be retained if required by financial or legal obligations.

Privacy Policy

Updated: August 17, 2025

This Policy explains what data we collect, why we collect it, how we use and share it, and the choices you have. It applies to all websites, apps, and online services that link to it.

GDPR Ready CCPA/CPRA Cookie Controls Encryption at Rest & Transit

1. Introduction & General Terms

We respect your privacy and are committed to protecting it. By using our services, you acknowledge that you have read and agree to this Policy and the Service Agreement. We may update this Policy to reflect technological, regulatory, or business changes. If updates are material, we will notify you via product notices or email.

Controller: SOFT HORIZON LTD. (and its affiliates where applicable).
Scope: Websites, apps, APIs, and related services that link to this Policy.
Contact: Contact Telegram
Data Protection Officer (DPO): You can reach our DPO via the same contact for privacy requests.

2.1 Personal Information

Provided by you or collected during account creation, identity checks, or transactions:

Identity & contact (name, email, phone), address, account preferences, profile details.
KYC/AML documents (passport/NID/driver’s license), proof of address, tax/banking details.
Transaction records, dispute information, communications with support.

2.2 Device & Usage Data

Collected automatically to secure and optimize services:

IP, device IDs, OS/browser details, language, time zone, approximate geolocation.
Session logs, clicks, viewed pages, feature usage, performance metrics.
Aggregated analytics that do not directly identify you (de-identified/anonymous).

3. How We Use Your Data

Provide, maintain, and personalize accounts and services.
Authenticate users, prevent fraud/abuse, enforce policies, and ensure platform integrity.
Process transactions, provide receipts, and support billing/reconciliation.
Send service updates, alerts, and critical security notices.

Fix bugs, improve reliability, and enhance user experience.
Comply with legal obligations and respond to lawful requests.
Run analytics, measure performance, and conduct research.
With your consent or as permitted by law, deliver relevant offers/marketing.

4. Legal Bases (GDPR Article 6)

Contractual necessity

To create/manage your account and deliver the services you request.

Legitimate interests

To secure our platform, prevent fraud, improve features, and ensure availability.

Legal obligation

To meet KYC/AML, tax, accounting, and regulatory requirements.

Consent

For optional analytics/marketing/cookies where required; you can withdraw anytime.

6.1 Data Retention

We retain personal data only as long as necessary for the purposes described here, to comply with legal duties, resolve disputes, and enforce agreements. Transaction records and compliance data may be retained for longer, as required by applicable law.

Account data: retained while the account is active and for a period after closure (e.g., 5–7 years) to meet legal duties.
Support communications: retained as needed for audit, training, and dispute resolution.
Analytics (de-identified): may be kept indefinitely for trend analysis.

6.2 Security Measures

We use industry-standard safeguards, including encryption in transit and at rest, access controls, logging, and periodic security reviews. No system is perfectly secure; if you suspect unauthorized access, contact us at Contact Telegram.

7. Cookies & Similar Technologies

We use cookies to operate the site, remember preferences, analyze performance, and deliver relevant content. You can manage cookie choices from your browser or via our cookie banner (where available).

Category	Examples	Purpose	Retention
Strictly Necessary	session_id, auth_token	Login, load balancing, fraud prevention	Session
Preferences	lang, theme	Remember settings	6–12 months
Analytics	page_view_id, anon_device	Site performance & usage insights	12–24 months
Marketing	campaign_id, referrer	Measure campaigns; show relevant content	3–12 months

Do Not Track & Global Privacy Control

We honor applicable signals as required by law. Availability may vary by region and browser support.

8. Your Privacy Choices & Rights

Access, Rectification, Erasure

Request a copy of your data, correct inaccuracies, or ask us to delete it (subject to legal exceptions).

Portability

Receive certain data in a portable format where technically feasible.

Opt-Outs

Opt out of optional analytics/marketing or targeted advertising where applicable.

Appeals & Complaints

If you’re unsatisfied with our response, you may appeal or contact your local supervisory authority.

To exercise rights, telegram: Contact Telegram. We may verify your identity before fulfilling requests.

California Residents (CCPA/CPRA)

You have the right to know, delete, correct, opt out of the sale/share of personal information, and limit use of sensitive personal information, subject to exceptions. We do not sell personal data.

9. Frequently Asked Questions

Do you sell my personal data?

No. We do not sell your personal information.

How do I delete my account?

What if I withdraw consent?

Some features may stop working. We may still process data under other lawful bases (e.g., legal obligations).

Children’s Privacy

Our services are not directed to children. If we learn a child’s data was collected, we will take steps to delete it.

Questions or Requests?

Reach our privacy team & DPO at Download PDF

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